Shipping policy

Shipping Policy

At Goldsmith’s Bullion, we aim to deliver your orders securely and efficiently. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and bank holidays)
  • Orders placed after business hours will be processed the next working day
  • During periods of high demand, processing times may be slightly extended

You will receive a confirmation email once your order has been dispatched.

Shipping Methods & Delivery Times

We use trusted UK delivery services to ensure your order arrives safely.

United Kingdom:

  • Royal Mail Tracked 24 Signed – Estimated delivery: 1–3 working days

Delivery times are estimates and may vary due to external factors.

Shipping Costs

  • Shipping costs are calculated at checkout based on order value and delivery method
  • Free shipping may be offered on selected orders or promotions

Insurance & Security

Due to the high value of bullion products:

  • All orders are shipped using tracked and Signed.
  • High-value orders may require additional insurance at a higher cost 
  • We may use discreet packaging for security purposes

Risk & Responsibility

  • Responsibility for the order passes to the customer upon confirmed delivery
  • Please ensure your shipping address is correct before placing an order
  • We are not responsible for lost or stolen items after delivery confirmation

Delays

While we aim to meet all delivery estimates, delays may occur due to:

  • Courier issues
  • Weather conditions
  • Public holidays

We are not liable for delays outside of our control but will assist in tracking your order.

Lost, Stolen, or Damaged Items

If your order is missing or arrives damaged:

We will investigate with the courier and resolve the issue where appropriate.

International Shipping

  • We currently do not ship internationally
  • Customers are responsible for any customs duties, taxes, or import fees
  • Delivery times vary depending on destination

Incorrect Address

  • If you provide an incorrect address, please contact us immediately
  • We are not responsible for orders delivered to incorrect addresses provided at checkout

Contact Us

If you have any questions about shipping, please contact:

📧 help@goldsmithsbullion.co.uk